Information

Miscellaneous General Information

About our Products
Glass and ceramic items are imprinted by direct screen imprinting or ceramic decal and fired at a temperature of approximately 1100° F, fusing the imprint to the item. All ceramic imprints, except imitation gold and silver are dishwasher durable. Metallic gold, platinum and copper, Glitterware, Lusterware, and Sublimation items are not dishwasher safe and should be hand washed only. Stainless Steel, Acrylic, and Hydration items are printed with organic imprints and are not dishwasher safe and should be hand washed only. Standard Precious Metal treatments and imprints, and metal plated items (Lusterware and Glitterware) cannot be used in the microwave. Microwave Safe Metallic gold and copper is available upon your request.

Product Offerings
Sabina reserves the right to discontinue the offerings of any product line as the market demand dictates.

Billing and Shipping Address
If no shipping address is noted on an order, the order will ship to the billing address. If the shipping address is “to follow”, note this on the order. Production of your order may be delayed until the receipt of the shipping address on orders marked “shipping address to follow”. These delays are the responsibility of the ordering party.

Claim & Returns
Claims, other than those involving freight carriers, can only be considered if submitted within 30 days after receipt of shipment. Before any complaint is processed, we reserve the right to inspect several production pieces. Shipments returned without our permission a will be refused. Sabina will be held harmless for the inability to fill orders due to Force Majeure, strikes, acts of nature, shortage of materials or any other reasonable cause.

Credit Terms & Fees
Upon approval of credit by Sabina, terms are Net 30. Any credit issues may hold up the order. A 1.5% carrying charge per month will be assessed on past due accounts. Purchases from Sabina shall be governed by the Laws of the State of Ohio, notwithstanding choice of law rules. Customer irrevocably consents to the non-exclusive jurisdiction of any Federal or State Court located in the State of Ohio with respect to disputes and/or non-payment claims arising from all related sales transactions.

Catalog Imprints and Trademark Policy
Products and logos shown in the catalog are for illustration purposes only. They are not intended to suggest that the imprints were designed by this company or that products with specific imprints are readily available to any purchaser without permission of the owners of the trademarks or copyrighted art. Photographs in this catalog may not depict the true item color. If color is critical, a sample should be ordered from current stock. By submitting artwork or copy, you and your client agree that you are in compliance with all laws related to trademark, copyright, and all other intellectual property rights. By submitting the artwork, Sabina disclaims all liability for non-compliance with these laws.

Ceramics Use in Foodservice
The non-vitrified porcelains and stoneware products depicted in our catalog are not deemed acceptable for restaurant use with repeated dish washings in heavy commercial dishwashers. Slight variations in glassware and ceramics are not considered flaws as is height, diameter and other variations. Listed ounces and weight will vary. Fluid capacities are approximate and should not be used as a standard of measure. All fluid ounces are measured to a spillover condition.

Complete Purchase Orders
A complete, shippable order with camera-ready art and all necessary information will ensure the fastest turnaround of the order. Call backs for clarification may cause a delay in shipping the order. Any credit issues may hold up the order. The purchase order is a legal document, any changes must be confirmed in writing. Sabina is held harmless should duplicate shipment occur because “confirming” did not appear on the follow up purchase order.

Imprint Colors
Please specify PMS numbers for imprint color(s) on the order. While we offer many standard imprint colors, some colors, such as rhodamine red, rubine red, hot pink and bright purple, cannot be achieved with the ceramic color palette available for high firing on glass and ceramics. If you choose one of these colors, we will notify you for an alternative color choice. An exact color match cannot be guaranteed due to the nature of the firing process. Variations can also occur due to substrate color, opacity, and other factors. Because of the nature of ceramic enamels we cannot guarantee exact matches from speculative/pre-production sample to the production run. All ceramic imprints (except precious metals and imitation gold and silver) are dishwasher durable. Satin Etch is a popular imprint color often used on glassware. This is a screen printed application. Sabina does not offer a deep etch process.

Imprint Registration
When multiple colors are used in a design, a variance up to +/- 1/16” is considered acceptable and within industry tolerance. If tighter registration is required, it can be achieved by the use of a hand applied decal (with lasting permanence), but will require a special quotation and additional lead time.

Inventory Availability Quotes
Inventory availability is based on current quantities available at the immediate time of that quote. These quantities can change without notice and can only be guaranteed and mortgaged with receipt of a purchase order and a final proof approval.

Overage and Underage
Orders of 288 pieces or less may have a 10% over or under allowance of the order quantity. Orders of 289-12,000 pieces or more may have a 5% over or under allowance of the order quantity. Orders of 12,001+ pieces or more may have a 3% over or under allowance of the order quantity. Exact quantity shipments are available at an additional charge of 5%. Decal, Lusterware and Glitterware orders have a 10% over and under allowance of the order quantity.
Decorating Materials
All re-formulated zinc based ceramic enamels, precious metals, organic inks, and sprays carry certificates of test results, as well as SDS documentation. Certificates of test results and Safety Data Sheets are maintained in hard copy and digital format by supplier, by lot. Copies are available upon request.

Quality of Ceramics and Glassware
Sabina offers a broad line of appealing and cost effective promotional products. Because of the processes involved, glassware and ceramics cannot be guaranteed 100% consistent and no two items are guaranteed identical. Variations in materials, firing temperatures, glazes and pigment can cause variances in the final product, which are considered acceptable. Tiny imperfections are not considered rejectable flaws. Blank size and color variation may occur within an order from order to order, but with reasonably established standards for variance. All products sizes are approximate and subject to change without notice. Representative samples are available for evaluation at no charge.

Credit Terms
Credit terms must be approved by the factory. Once approved, terms are Net 30 days. A 1.5% carrying charge per month will be assessed on past due accounts.

Blank Ware
All blank ware purchased by Sabina is tested by lot against rigorous standards and certified in writing by our suppliers. Glass blank ware is primarily purchased domestically from tier one suppliers like Libbey, Arc International, and Anchor Hocking. Imported blank ware items are primarily purchased through a trusted domestic importer/distributor with a vested relationship in offshore producing operations. All blank ware items offered by Sabina are certified by item, by supplier, and by lot to meet or exceed heavy metal content limits as defined in all US Federal and State laws, including CPSC requirements defined by the CPSIA.

CPSIA
Sabina offers no products designed primarily for children age 12 or under. Therefore, Sabina complies with the requirements of the Consumer Products Safety Improvement Act (CPSIA). Only the distributor and /or end customer, in the employment of targeted art or specific advertising, render a product subject to CPSIA requirements.
The CPSIA employs key factors in determining Children’s Products:
Intended use primarily for children age 12 or under.
Marketing/Advertising specifically targets children age 12 or under.
Consumer recognition of product as primarily intended for children age 12 or under.
The Consumer Product Safety Commission (CPSC), further states that, “If a product is intended for adults or for general use by consumers of all ages, then it is not intended primarily for children.”
All products offered for sale by Sabina are for general use by consumers of all ages; none are intended primarily for children age 12 or under. Sabina does not advertise or market any products primarily to children age 12 or under. Drinkware and table top items offered for sale by Sabina are commonly recognized as intended for general use not primarily for children age 12 or under. Therefore, all products manufactured for sale by Sabina are exempt from the requirements of the CPSIA.
No CPSIA reporting, testing, or labeling requirements apply to the products Sabina produces for sale. Distributor marketing/advertising must not target children age 12 or under. Sabina is not liable for customer marketing/advertising decisions and expressly does not indemnify the distributor or its customers for products marketed/advertised as intended primarily for children age 12 or under.
It is the sole responsibility of the distributor to notify Sabina on its purchase order of the need to meet CPSIA requirements by clearly stating that the product must comply with CPSIA.
Products identified as requiring CPSIA compliance will be submitted for testing to a 3rd party certified laboratory of Sabina’s choosing. A charge for this testing service will apply at a rate specified on the purchase order acknowledgement. Alternatively, the distributor may specify that samples be forwarded to a designated laboratory. Sabina is happy to make this accommodation for the normal Speculative Sample charge per color. A minimum lead time of 15 working days in addition to standard lead time is required for compliance testing.
Products identified as requiring CPSIA compliance will be labeled per the CPSIA guidelines. It is the responsibility of the Distributor to denote the preferred location on the item for this permanent marking. A general certificate of conformity will be provided prior to shipment. Products tested at the distributor’s designated laboratory will contain limited information. A charge for labeling and certification service will apply at a rate specified on the purchase order acknowledgement.

FDA Lip & Rim
Sabina rigorously verifies production activity to assure compliance with the voluntary FDA Lip and Rim standard. The lip and rim area of a glass tumbler or ceramic mug or cup is considered to be the top 20 millimeters of the outside of the item - the area the lips might touch while consuming a beverage. Glass or ceramic ware, which has less than 60 millimeters of decorating area below the external rim, and which is not, by design, representation, or custom of usage intended for use by children, is exempt from this voluntary standard as revised in 1999 and published in the Federal Register.  Only imprint materials that comply with the limits set by this voluntary FDA standard are employed when printing within the lip and rim area of designated glass and ceramic items.
Product Safety Contact: For product safety concerns, please contact your Sabina Customer Service Representative.

Quality of Ceramics and Glassware
Sabina offers a broad line of appealing and cost effective promotional products. Because of the processes involved, glassware and ceramics cannot be guaranteed 100% consistent and no two items are guaranteed identical. Variations in materials, firing temperatures, glazes and pigment can cause variances in the final product, which are considered acceptable. Tiny imperfections are not considered rejectable flaws. Blank size and color variation may occur within an order from order to order, but with reasonably established standards for variance. All products sizes are approximate and subject to change without notice. Representative samples are available for evaluation at no charge.
Rush Delivery
We will try to accommodate rush orders whenever possible. If shipment is required in less than normal production time, the order will incur a 18% rush charge. You assume all liability for accuracy of imprint, imprint colors and placements. Factory approval is required for all rush orders.

Product & Imprint Safety Compliance
Sabina prides itself on producing safe products that adhere to all US Federal and State regulations pertaining to heavy metal content. Sabina has always taken a leadership role in the decorating industry in regards to Product Safety, maintaining a Board Membership role with the Society of Glass and Ceramic Decorated Products.
Blank Ware
All blank ware purchased by Sabina is tested by lot against rigorous standards and certified in writing by our suppliers. Glass blank ware is primarily purchased domestically from tier one suppliers like Libbey, Arc International, and Anchor Hocking. Imported blank ware items are primarily purchased through a trusted domestic importer/distributor with a vested relationship in offshore producing operations. All blank ware items offered by Sabina are certified by item, by supplier, and by lot to meet or exceed heavy metal content limits as defined in all US Federal and State laws, including CPSC requirements defined in the CPSIA.
Decorating Materials
All re-formulated zinc based ceramic enamels, precious metals, organic inks, and sprays carry certificates of test results, as well as MSDS documentation. Certificates of test results and Material Safety Data Sheets are maintained in hard copy and digital format by supplier, by lot. Copies are available upon request